Upgrades, Cancellations/Refunds, & Transfers

PACKAGE UPGRADES

You are eligible to upgrade any coaching package before or upon completion of the halfway number of sessions (Ex: 1 of 2, 2 of 4, 4 of 8). Your upgrade must be requested by e-mail and pre-paid within five (5) business days of your request. Here’s how:

  1. Chose your package upgrade.
  2. Contact HireCoach as required above with your upgrade request by e-mail and include your phone for a return call.
  3. During our return call to you, we will credit the amount you already paid to the retainer amount of the upgraded package and debit the amount of sessions you have already completed.
  4. We will provide instructions on paying the balance due.

Here’s what upgrading from #3 Emotionally Connected Couples at 2 sessions completed to #4 Silver Success (8 sessions) would look like:

  • RETAINERS

#4 Silver Success……………………………………………$850

Credit Payment: #3 paid…………………………………..$500

PRE-PAID BALANCE DUE for upgrade:…………..$350

  •  SESSIONS PROVIDED/COMPLETED

#4 Silver Success sessions……………………………………..8

Debit Sessions:#3 completed……………………….………2

           BALANCE of sessions available..………………………6         

CANCELLATIONS & REFUNDS

  • In the event you complete your goals ahead of schedule (or for another reason), you are entitled to cancel your coaching services agreement at any time with advance notice provided by e-mail. You will receive a refund for unused session(s). (Please note: Cancellation or rescheduling of previously scheduled appointments requires  a complete 24 hours notice by e-mail or voice mail to avoid being charged for that session.)
  • Because the ‘PRICE PER 30 MINUTE SESSION’ decreases as the number of sessions in the package increases, refunds are calculated based on the number of sessions completed and the applicable/next lower session package and the corresponding pro-rated rate per 30- minute session.
  • All session package retainers include the review and planning time spent by the coach between each session. Refunds are calculated according to these EXAMPLES:
    1. For the Coaching Quick-Take Special (single/2 mini-session(s): Refunds are only issued BEFORE any Coaching Inventory Forms are distributed and BEFORE coaching begins.
    2. For Cancellation of a package after 1 session:  The one completed session is billed at the single session Coaching Quick-Take rate of $150/30 minute session and the total subtracted from the full retainer paid to calculate the refund amount.
    3. For Cancellation of a package after 2-3 sessions:  The number of completed sessions are each billed at the 2-session Bronze Finisher rate of $137.50/30 minute session and the total subtracted from the  full retainer paid to calculate the refund amount.
    4. For Cancellation of a package after 4-7 sessions: The number of completed sessions are each billed at the prorated 4-session Emotionally Connected Couples rate of $112.50/30 minute session and total subtracted from the full retainer paid to calculate the refund amount.
    5. For Cancellation of a package after 8-11 sessions: All sessions billed at the prorated 8-session Silver Success rate of $106/30 minute session and total subtracted from the full retainer paid to calculate the refund amount.

TRANSFER OF UNUSED SESSIONS

PLEASE NOTE: Unused coaching sessions may be transferred to another person provided he/she is over 18 and meets the criteria for coaching services.